Job description

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Window Dispatcher



Become a Window Dispatcher with First Transit


Are you interested in becoming a Window Dispatcher? Now is your chance!

First Transit is looking for Window Dispatchers! Our Window Dispatchers are an integral part of daily 
operator report and pull out, they have to be time conscious, safety-centric, and customer service-driven. Window Dispatchers work closely with other Dispatchers to guarantee all operator and 
customer issues are solved effectively and efficiently! If you have the drive, confidence, and 
determination to succeed, First Transit is looking for you!

Our Window Dispatchers enjoy:

  • Competitive pay rates
  • Team-oriented Environment
  • Tremendous career advancement opportunities due to a strong presence across North 
    America.
  • Excellent benefits including medical, dental, vision, and 401(k) savings plan.
  • Company training, paid holidays, paid vacation, and sick days.

Our Window Dispatchers are responsible for:

  • Assures all routes are filled as assigned and bus operators are provided with timely 
    instructions for operational information throughout the day.
  • Manages road service assigned carriers by tracking trip performance measures, route begin 
    on time, performance, incidents, etc.
  • Provides customer support by responding to questions and concerns regarding customer 
    trips, lost, service delays and cancellations 
  • Resolves problems by working with carrier dispatchers
  • Fills route openings. standbys and extra boards operators’ schedules.
  • Utilize computer (Trapeze) software to retrieve scheduled information and reference material 
    to quickly and accurately determine the best method to assist clients and operators.
  • Provide excellent customer service to Operators and passengers, and completes a variety of 
    daily reports and clerical duties
  • Manage emergency situations for vehicle operators, act as liaison between the carrier and 
    emergency services
  • Answers and direct business calls to appropriate personnel, communicate professionally with 
    accuracy to all staff (drivers, road supervisors etc.)
  • Ensures all cash, vouchers and lost and found are properly and accurately counted and secured
  • Fill out and send accurate end of shift reports
  • Make sure manifests, stand by sheets and call out sheets are accurately filled out and match 
    the rollout in the shared drive daily

To qualify as a Window Dispatcher, you’ll need:

  • High school diploma or GED equivalent
  • Customer service and/or Call Center experience required.
  • Knowledge of basic and multi-task computer operation in a Windows environment.
  • Ability to proficiently operate a computer with a speed of no less than 35 keystrokes per 
    minute.
  • Ability to communicate clearly
  • Ability to utilize a standard business telephone system for communication.
  • Ability to interact with interdepartmental personnel.


FirstGroup is an equal opportunity employer. All qualified applicants will receive consideration for 
employment without regard to race, color, religion, sex, sexual orientation, gender identity, national 
origin, disability, or veteran status. FirstGroup is also committed to providing a drug-free workplace. For 
candidates applying to positions in San Francisco or Los Angeles California, FirstGroup will consider for 
employment qualified applicants with criminal histories consistent with the requirements of the San 
Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.


 
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Location
55367 - MARTA
1040 Brady Ave NW, Atlanta, GA, United States, 30318
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  • Company:
    First Transit
  • Terms and Conditions Type:
    Full Time
  • City:
    Atlanta
  • State / Province:
    Georgia
  • Job Category:
    Operations Support
  • Location Contact Telephone Number:
    404-848-4720
  • Vacancy Number:
    42200
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