First things First: Who are we? 

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico, and Canada. 

About the Position

Join our First Transit team at our contract in Bergen County, NJ, as a Transportation Operations Manager. Our Operations Managers assist the General Manager and/or Asst General Manager in supervising daily operations. They also help in monitoring employee performance, identifying safety issues, and addressing operational needs. See below for more details.  

• Assumes first-line supervision of location employees. Ensures company policies and procedures are followed.
• Assists the General Manager and/or the AGM in day-to-day operational oversight of location operations including billing, payroll, routing/scheduling, DOT & state Dept of Education compliance, accounts receivable and accounts payable, recruitment and hiring of location employees.
• Ensures drivers have the daily documentation necessary to complete their routes. Ensures completed charter documentation for processing. Coordinates field trips by the assignment of personnel and vehicles. Ensures vehicles dispatched are in proper working condition and daily DVI (pre and post trip) forms have been submitted.
• Coordinates the dispatching, in-service monitoring, and turn-in activities involved in daily transit operations. Acts as backup member of Dispatch or Scheduling team.
• Develops manpower requirements for Dispatchers, Operators, and assists with evaluating trip patterns for run structure revisions.
• Develops procedure manuals for Dispatchers, Road Supervisors, Drivers, and Service Personnel. Holds routine meetings with Dispatch and Scheduling staff to respond to service issues and keep staff abreast of customer or company changes and requirements.
• Tracks and maintains employee attendance system, and processes driver and operations staff vacation requests. Maintains/orders necessary driver and staff uniforms.
• Monitors and evaluates Operations activities. Includes: vehicle on-time statistics, missed runs, revenue/cost data, total work hours, total pay hours, customer complaint data, accident data, road call data, and other operations related functions.

Qualifications

• A high school diploma or equivalent is required, and further education is preferred but not required.
• 3-5 years experience in transportation is required.
• 2-3 years supervisory experience within the transportation sector is preferred.
• Accounting and detailed reporting experience.
• Computer literate with working knowledge of Microsoft Office.
• Ability to effectively prioritize tasks and manage time effectively.
• Ability to appropriately interact with employees of all levels including drivers, customers, senior management, client representatives, union officials, and the general public.
• This position may require the incumbent to work extended hours regularly, including weekends and holidays.
• Possess a working vehicle to travel within the service area as needed.
• Meet customer certification requirements in operations software and able to act as system administrator to assist resolving local user issues.
• This position is subject to DOT drug testing. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

First for a Reason

Benefits 

We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation. 

Diversity & Inclusion 

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day. 

Professional Advancement 

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit. 

Extensive Training 

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency. 

Community Service & Impact 

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others. 

Apply today and get your career on the road with First Transit! 

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.