First Transit has been purchased by Transdev and will be the employer for this job posting. We are the leading integrator and operator of multiple modes of transportation. With a combined presence in 43 US states, plus DC and Puerto Rico, we have lots of opportunities for growth! You can find additional job opportunities and locations directly at www.transdevNA.jobs.

About the Position

Join our team at RTA of Central Maryland! The Assistant General Manager is responsible for all or part of the transportation activities, for example, dispatching vehicles; oversight of the vehicles and Operators while in service; and processing and verifying operations payroll.

• Coordinates the dispatching, scheduling and in service monitoring and turn-in activities involved in daily transit operations.
• Works with the Maintenance Manager to insure that vehicles dispatched are in proper working conditions.
• Prepares and verifies operations payroll.
• Develops manpower requirements for Road Supervisors, Dispatchers, Operators and Service Personnel.
• Coordinates operations personnel selection, recruitment and training with the Safety Manager.
• Assists in developing procedure manuals for Dispatchers, Road Supervisors, Operators and Service personnel.
• Insures accurate and timely collection and reporting of fare box revenue.
• Assists with preparation of annual budget. May develop and/or support marketing efforts.
• Monitors and evaluates Operations activities. Included in the evaluation of activities: Vehicle on time statistics, missed runs, revenue/cost data, total work hours, total pay hours, customer compliant data, accident data, road call data, other operations related functions.
• Recommends and disciplines operations, personnel.
• Ensures compliance with contract.
• Ensures customer satisfaction with services provided

Qualifications for an Operations Manager:

• Bachelor’s degree or equivalent is required
• Minimum five (5) years of public transit experience with increasing responsibilities.
• Must have knowledge of transit operations, maintenance, and administration.
• Must have knowledge of Federal Transit Administration (FTA) requirements and guidelines.
• Must have good communication skills.
• Subject to DOT drug testing. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

First for a Reason

Benefits 

We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation. 

Diversity & Inclusion 

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day. 

Professional Advancement 

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit. 

Extensive Training 

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency. 

Community Service & Impact 

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others. 

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.