Job description


Senior Transportation Manager


First things First: Who are we? 

Twice the size of our next largest competitor, First Student is the leading school transportation solutions provider in North America. Every day, we complete 5 million student journeys, moving more passengers than all U.S. airlines combined. With a team of highly trained drivers and the industry’s strongest safety record, First Student delivers reliable, quality services including full-service transportation and management, special-needs transportation, route optimization and scheduling, maintenance, and charter services for 1,100 school district contracts. 

Senior Transportation Manager Job Overview:

Provides operational oversight, day-to-day management, customer interface, and required reporting and compliance mandates (both internal and external) for multiple locations and/or multiple contracts. Represents company management with school officials concerning issues of passenger management, route scheduling, billing, charter activities, driver issues, safety, fleet maintenance and general logistics matters. Directly supervises exempt and non-exempt staff and manages financial performance. Manages the development, preparation and analysis of location budget and financial controls.

Senior Transportation Manager Responsibilities:

  • Communicates with customers by telephone, electronically, or in regular face-to-face meetings. Responds promptly to customer inquiries, identify and escalate priority issues, and obtain and evaluate all relevant information to resolve inquiries and complaints. Follow-ups with customers as required.
  • Develops action plans to ensure customer retention. Provides and promotes effective communication with customers and escalates issues if needed to AGM and/or Senior Management.
  • Ensure services are provided within budget and action plans are developed and implemented to improve operational efficiencies. Manages location budget through but not limited to the development, preparation, and analysis of the budget and forecast. Ensures any budget variances are identified and can be addressed. Provides accurate timely operational and financial reporting as requested by AGM and/or finance.
  • Leads by example. Builds and maintains a strong positive Location team through effective recruiting, onboarding, training, coaching, team building, and succession planning. Prepare and participate in the preparation of staff development plans for each functional employee who is a member of the Location team. Assess the skills and skill levels necessary to achieve Location objectives. Ensures all online learning courses required have been completed by location staff including their own individual completion.

Senior Transportation Manager Education/Experience/Skills Required:

  • 4-year degree or equivalent experience
  • 5+ years of management experience, transportation preferred
  • Strong commitment to safety
  • Proficient computer literacy essential with Microsoft Office. Experience with other software such as timekeeping and payroll systems is preferred.
  • Literacy in technology used to manage the operation includes but is not limited to company-approved Smart technology, Apps, encrypted drives, shared drives, and other Smart technology.
  • Strong verbal and written communication skills
  • Strong organizational, analytical, and time management skills
  • Ability to interpret data and perform root cause analysis and assist others
  • Ability to work in a fast-paced environment with others in a team setting
  • Demonstrated ability to train, coach, and provide leadership

First for a Reason  


We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation. 

Professional Advancement 

Start here. Go far. We believe in promoting from within which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First. 

Extensive Training 

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency. 

Diversity & Inclusion 

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day. 

Community Service & Impact 

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First in your community, you’ll have a positive impact on others. 

Apply today and get your career on the road with First Student!  

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

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20080 - Milwaukee - Mitchell Street
4150 West Mitchell St., Milwaukee, Wisconsin, USA, 53215
  • Company:
    First Student
  • Terms and Conditions Type:
    Full Time
  • City:
  • State / Province:
  • Job Category:
    Operations Management & Supervisory
  • Location Contact Telephone Number:
  • Vacancy Number:
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