Job description


Scheduler/ Dispatcher

Are you interested in becoming a Scheduler/ Dispatcher? Now is your chance! Get PAID to do what you love!

First Transit is looking for Schedulers/ Dispatchers to review, revise, and produce final driver manifests for next day door-to-door ADA transportation service. We hire individuals who make attention to detail and interpersonal communication their top priority. If you have the drive, confidence, and determination to succeed, First Transit is looking for you!

That is why our employees call this the “love-what-you-do” line of work!

Job Purpose 

Creates productive and practical driver manifests for next day Para-transit service

Our Schedulers/ Dispatchers are responsible for:

  • Manually edits daily schedules, focusing on productivity, efficiency, and practicality. 
  • Effectively communicates and contributes within the scheduling department, focusing on 
    geographic knowledge and overall scheduling strategy. 
  • Effectively communicates with Command Center management and transit providers regarding 
    daily scheduling issues. 
  • Effectively communicates with the GIS Specialist regarding geo-coding issues. 
  • Successfully completes daily procedures with respect to nightly manifest production and 
    report generation. 
  • Reviews and reassigns subscription trips based on route productivity and efficiency. 
  • Updates schedules based on anticipated events (i.e., holidays, parades, demonstrations, and 
  • Reviews and recommends route changes based on trip demand and route productivity (i.e., 
    route elimination, area reassignment, and service time adjustments). 
  • Develops a working knowledge of ADEPT and its scheduling functions 
  • Effectively communicates with the Scheduling Supervisor and the entire scheduling staff 
  • Other duties as assigned by Supervisors in the Scheduling/ Subscription/ Outreach units. 
  • Cross training in all department functions within the Scheduling unit.

To qualify as a Scheduler/ Dispatcher, you'll need:

  • High school diploma or GED equivalent required; technical degree preferred. 
  • Must have proven mapping skills. 
  • Extensive hands-on experience in vehicle scheduling for at least 2 years; Para-transit 
    experience preferred.
  • General knowledge of the geography of the five boroughs, including major landmarks and 
  • Must exhibit sensitivity to people with disabilities; knowledge of the Americans with Disabilities 
    Act a plus. 

First for a Reason   


We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.    

Diversity & Inclusion  

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.  

Professional Advancement  

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.  

Extensive Training  

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.  

Community Service & Impact  

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.  

First Transit keeps people moving and communities prospering. That’s why we need amazing people like YOU to APPLY NOW!   

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

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55833 - Grayslake, IL
39 Ziegler Dr., Grayslake, Illinois, USA, 60030-1682
  • Company:
    First Transit
  • Terms and Conditions Type:
    Full Time
  • City:
  • State / Province:
  • Job Category:
    Operations Support
  • Location Contact Telephone Number:
  • Vacancy Number:
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