Job description



Are you interested in becoming a Scheduler? Now is your chance! Get PAID to do what you love! Become a Scheduler with First Transit!

First Transit is looking for Schedulers to review, revise, and produce final driver manifests for next day door-to-door ADA transportation service. We hire individuals who make attention to detail and interpersonal communication their top priority. If you have the drive, confidence, and determination to succeed, First Transit is looking for you!

That is why our employees call this the “love-what-you-do” line of work!

Job Purpose 

Under general direction, the Scheduler must perform all duties related to the scheduling function at the local level.  Such duties should focus on maximizing system efficiency while also enabling a high standard of on-time performance.

Our Schedulers enjoy:

  • $19.00/ HR
  • Paid training
  • Tremendous career with opportunities for advancement
  • A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan
  • Fun and friendly work environment
  • A great work environment

Our Schedulers are responsible for:

  • Manage and adjust daily route schedules to maximize system efficiency
  • Anticipate potential routing trouble and respond accordingly.
  • Possess in depth knowledge of geographic service area.
  • Display proficiency in working with street maps.
  • Project and maintain fair and equal treatment of drivers.
  • Ensure quality customer service by creating executable schedules.
  • Maintain and manage route templates to ensure maximum efficiency on a regular basis.
  • Review past trip performance and driver feedback to ensure scheduling issues are proactively resolved and customer information updated.
  • Adjust route start and end times as necessary to minimize deadhead.
  • Adjust pick times for customers to maximize scheduling efficiency and on-time performance, only if policy permits, and customer is informed.
  • Email Communication with Management and Other Departments-Reservation, Dispatch, Customer Service, Trip Edit, Safety and Maintenance
  • Other duties as assigned.

Key Metrics to Manage:

  • On-Time Performance – Constant updating of the routes, day’s on-time performance is a key focus.  Constant communication with operators to get feedback, should be maintained to manage routes
  • Trips Per Hour – This metric tracks the efficiency of the operation.  The higher the rate, the more efficient the system is performing, therefore is a good measurement of scheduling quality.  Lower percentages could signify poor scheduling, poor driver performance, or even overstaffing.
  • Deadhead Hours – The time associated between a driver’s clock in and their first pick-up, along with their last drop-off and clock out, are designated non-revenue hours – or deadhead.  Ensuring deadhead hours are at a minimum should be managed through effective scheduling by having first and last pick ups for a driver as close to base as possible, or by adjusting the driver’s clock in or out time as permitted. 

Physical Demands/Work Environment:

The Scheduler must be able to perform the following tasks, among others:

  • Communicate clearly and effectively, both orally and in writing- English language.
  • Work extended hours on a regular basis.
  • Must be willing to work on Saturdays and Sundays as needed.
  • Demonstrate regular and consistent attendance and punctuality.
  • Assimilate information quickly and accurately.
  • Prioritize tasks and manage time effectively.
  • Must be able to sit for extended periods of time.
  • Work environment mainly in an office environment.

To qualify as a Scheduler, you'll need:

  • A High School Diploma or GED.
  • Strong Map skills
  • Excellent verbal and written communication skills
  • Computer skills (i.e., Excel and Word), Company, Contractual, and ADA regulations, knowledge of scheduling software preferred.
  • Strong Attendance record
  • Computer skills
  • General office skills
  • Excellent knowledge of entire service area required.

First for a Reason  


We offer competitive compensation and benefits including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation. 

Diversity & Inclusion 

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day. 

Professional Advancement 

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit. 

Extensive Training 

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency. 

Community Service & Impact 

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others. 

First Transit carries approximately 350 million passengers a year. Our employees play an integral role in our mission to provide easy and convenient mobility and to improve quality of life by connecting people and communities. APPLY TODAY!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

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55835 - Hartford, CT
148 Roberts Street, East Hartford, Connecticut, USA, 06108
  • Company:
    First Transit
  • Terms and Conditions Type:
    Full Time
  • City:
    East Hartford
  • State / Province:
  • Job Category:
    Operations Support
  • Location Contact Telephone Number:
  • Vacancy Number:
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