Become a Router with First Transit!

Job Purpose

Under general direction, perform all duties related to the scheduling function at the local level.

Our Routers will enjoy:

• $17.00 / HR
• Tremendous career advancement opportunities due to a strong presence across North America
• A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan

Major Responsibilities: 

• Create an accurate scheduling framework for same day dispatching.
• Insert, change and move trips to promote efficiency.
• Prioritize and respond effectively to changing situations.
• Anticipate potential trouble and respond accordingly.
• Route trips from manual trip tickets as necessary.
• Possess in depth knowledge of geographic service area.
• Display proficiency in working with street/electronic atlas.
• Promote the safety of all drivers and passengers.
• Assist and promote the success of the operators.
• Promote team atmosphere with respect to communication and cooperation.
• Project and maintain fair and equal treatment of drivers.
• Provide Superior Customer Service.
• Enter new route standing orders.
• Make any necessary changes to existing standing orders.
• Review status of service delivery and respond to inquires regarding individual ride status.
• Respond to customer with either a time, or inform them of a denial
• Maximize schedule efficiency by inserting manual trip tickets and rearranging computerized routing as necessary.
• Inform customers of any changes to previously scheduled trips. Do not dispute a customer’s refusal to accept an alternate time if their previous time was confirmed.
• Other duties as assigned.
• Work flexible hours within a 7 day work week to include evenings and holidays.

Experience & Skills Required: 

• High School Diploma or equivalent required 
  
• Strong analytical skills
• Excellent verbal and written communication skills
• Benefits administration
• Strong training skills
• Ability to learn computer software (i.e.,Trapeze) and computer skills (i.e., Excel and Word).
• Computer skills and general office/ clerical skills 
• Strong Attendance record

First for a Reason   

Benefits  

We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.  

Diversity & Inclusion  

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.  

Professional Advancement  

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.  

Extensive Training  

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.  

Community Service & Impact  

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others. 

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.