Job description



Have you considered being a Reservationist? Now is your chance! Become a Reservationist with First Transit!

First Transit is looking for Reservationist to intercept pre-qualified customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety and customer care to make reservations for our for clients. If you are helpful, friendly, and safety-conscious with a customer service background, we have the right career path for you! 

That is why our employees call this the “love-what-you-do” line of work!

 Job Purpose 

The Reservationist is directly responsible for ensuring proper execution of customer reservations while maintaining a high level of customer service.  Reservations must follow contractual guidelines but should be focused on providing our clientele the most efficient trip solutions based on system availability while maintaining ADA regulations based on their trip requests.

 Our Reservationists enjoy:

  • Tremendous career advancement opportunities due to a strong presence across North America
  • A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan
  • A great work environment

Our Reservationists are responsible for:

  • Answer and log all calls properly, communicating in a clear and professional manner to best serve the customer’s needs courteously and efficiently.
  • Create and confirm accurate electronic bookings of customer trip requests using guidelines for the Trapeze scheduling system.
  • Answers telephone calls from the public for scheduling travel, taking cancellations, and/or for requesting information on available services in a courteous and polite manner. Prepares initial customer intake forms and maintains computerized reservation system.   
  • Assesses customer needs and identifies travel options, providing prospective customer with sufficient information to select appropriate travel modes.
  • Determines point of trip origin and destination and seeks to group the requested trip with other previously scheduled trips. Provides customers with information on the estimated time of pickup, fare charges to be paid, cancellation and no-show policies, and other information as needed.
  • Has knowledge of regional terrain and road patterns of the surrounding area including street names, shopping centers, churches, etc.
  • Demonstrates professional and pleasant phone manners, enthusiasm, and commitment to the public transportation concept.
  • Complete all Reservations issued by phone, email, and electronic fax in a timely manner.
  • Communicate any problems or scheduling issues to the Call Center Manager and Assistant General Manager
  • Maintain a safe and clean working environment.
  • Maintain clear and concise written record detailing each trip request received.
  • Create and confirm accurate all client bookings of customer trip requests using guidelines for the Trapeze scheduling system.
  • Other Duties as assigned

To qualify as a Reservationist, you’ll need:

  • A high school diploma or equivalent
  • Call center / customer service experience (preferred)
  • Excellent interpersonal and telephone skills
  • The ability to communicate in the English language both orally and in writing
  • Good organizational skills and be detail oriented
  • Good interview skills, ability to ask questions and document answers
  • Experience working with Microsoft Office Suite
  • To type 30+ wpm
  • Subject to a drug screen

First for a Reason   


We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.  

Diversity & Inclusion  

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.  

Professional Advancement  

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.  

Extensive Training  

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.  

Community Service & Impact  

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others. 

First Transit carries approximately 350 million passengers a year. Our employees play an integral role in our mission to provide easy and convenient mobility and to improve quality of life by connecting people and communities. APPLY TODAY!


We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

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55835 - Hartford, CT
148 Roberts Street, East Hartford, Connecticut, USA, 06108
  • Company:
    First Transit
  • Terms and Conditions Type:
    Part Time
  • City:
    East Hartford
  • State / Province:
  • Job Category:
    Operations Support
  • Location Contact Telephone Number:
  • Vacancy Number:
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