Have you considered being a Reservationist? Now is your chance!

First Transit is looking for Reservationist in San Bernardino, CA to intercept pre-qualified customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety and customer care to make reservations. If you are helpful, friendly, and safety-conscious with a customer service background, we have the right career path for you! 

That is why our employees call this the “love-what-you-do” line of work!

 Our Reservationists enjoy:

• $16.00 /HR
• Paid Training
• Tremendous career advancement opportunities due to a strong presence across North America
• A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan
• A great work environment

Our Reservationists are responsible for:

• Answers all incoming phone calls promptly and courteously.
• Efficiently receives all ride request information from callers and repeats all information received to confirm accuracy.
• Records type of service/related information accurately on each ride request.
• Establishes rapport and professional confidence level with passengers and is sensitive to passengers needs.
• Has proficient knowledge of Scheduling System.
• Possesses knowledge of First Transit and “agency” policies and Procedures.
• Efficiency is demonstrated by average telephone talk time.
• Has excellent knowledge of service area and is proficient in use of street directory and reverse directory.
• Creates manual trip ticket when system is at capacity and forwards to scheduler/dispatcher
• Suggests alternatives to passengers if system is at capacity at a particular time.
• Maintains organized work environment.
• Maintains the highest standard of excellence for subordinates, company personnel, and all people contacted through personal appearance and attitude.

Reservationist requirements:

• Knowledge of computers
• Customer service experience
• Phone/Call center experience
• Experience with filing, data processing
• Familiar with service area
• Able to make sound judgment decisions
• Team-player attitude

First for a Reason   

Benefits  

We offer competitive compensation and benefits, including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.   

Diversity & Inclusion  

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.  

Professional Advancement  

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.  

Extensive Training  

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.  

Community Service & Impact  

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.  

First Transit carries approximately 350 million passengers a year. Our employees play an integral role in our mission to provide easy and convenient mobility and to improve quality of life by connecting people and communities. APPLY TODAY!

First Transit has been purchased by Transdev and will be the employer for this job posting. We are the leading integrator and operator of multiple modes of transportation. With a combined presence in 43 US states, plus DC and Puerto Rico, we have lots of opportunities for growth! You can find additional job opportunities and locations directly at www.transdevNA.jobs.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.