Job description



Have you considered being a Reservationist? Now is your chance!

First Transit is looking for Reservationist in East Hartford, Connecticut, to intercept pre-qualified customer calls and schedule transportation. The Reservationist is directly responsible for ensuring proper execution of customer reservations while maintaining a high level of customer service.  Reservations must follow contractual guidelines but should be focused on providing our clientele the most efficient trip solutions based on system availability while maintaining ADA regulations based on their trip requests.

That is why our employees call this the “love-what-you-do” line of work!


 Our Reservationists enjoy:

  • $17.25 /HR
  • Paid Training 
  • Paid sick leave
  • Tremendous career advancement opportunities due to a strong presence across North America
  • A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan
  • A great work environment

Our Reservationists are responsible for:

  • Answer and log all calls properly, communicating in a clear and professional manner to best serve the customer’s needs courteously and efficiently.
  • Create and confirm accurate electronic bookings of customer trip requests using guidelines for the Trapeze scheduling system.
  • Answers telephone calls from the public for scheduling travel, taking cancellations, and/or for requesting information on available services in a courteous and polite manner. Prepares initial customer intake forms and maintains computerized reservation system.   
  • Assesses customer needs and identifies travel options, providing prospective customer with sufficient information to select appropriate travel modes.
  • Determines point of trip origin and destination and seeks to group the requested trip with other previously scheduled trips. Provides customers with information on the estimated time of pickup, fare charges to be paid, cancellation and no-show policies, and other information as needed.
  • Has knowledge of regional terrain and road patterns of the surrounding area including street names, shopping centers, churches, etc.
  • Demonstrates professional and pleasant phone manners, enthusiasm, and commitment to the public transportation concept.
  • Complete all Reservations issued by phone, email, and electronic fax in a timely manner.
  • Communicate any problems or scheduling issues to the Call Center Manager and Assistant General Manager
  • Maintain a safe and clean working environment.
  • Maintain clear and concise written record detailing each trip request received.
  • Create and confirm accurate all client bookings of customer trip requests using guidelines for the Trapeze scheduling system.
  • Other Duties as assigned

To qualify as a Reservationist, you’ll need:

  • A high school diploma or equivalent
  • Strong analytical skills, excellent verbal and written communication skills, strong knowledge of operating area, Customer Service environment experience and Trapeze software proficiency preferred.
  • Ability to proficiently operate a computer with a keystroke speed of no less than 35 corrected wpm.
  • Ability to sit for extended periods of time.
  • Ability to work flexible schedules including early morning, and weekends.
  • Ability to clearly communicate in the English language, foreign language proficiency beneficial.
  • Ability to use a standard business telephone system for communication.
  • Ability to read a standard map and make good judgment calls on appropriate routing.
  • Ability to critically analyze report data and make recommendations for system improvement.
  • Strong Attendance record, Computer skills and strong Customer Service skills and experience.

First for a Reason   


We offer competitive compensation and benefits, including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.   

Diversity & Inclusion  

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.  

Professional Advancement  

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.  

Extensive Training  

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.  

Community Service & Impact  

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others

First Transit carries approximately 350 million passengers a year. Our employees play an integral role in our mission to provide easy and convenient mobility and to improve quality of life by connecting people and communities. APPLY TODAY!

First Transit has been purchased by Transdev and will be the employer for this job posting. We are the leading integrator and operator of multiple modes of transportation. With a combined presence in 43 US states, plus DC and Puerto Rico, we have lots of opportunities for growth! You can find additional job opportunities and locations directly at

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

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55835 - Hartford, CT
148 Roberts Street, East Hartford, Connecticut, USA, 06108
  • Company:
    First Transit
  • Terms and Conditions Type:
    Full Time
  • City:
    East Hartford
  • State / Province:
  • Job Category:
    Operations Support
  • Location Contact Telephone Number:
  • Vacancy Number:
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