Reservationist

Become a part of our First Transit team as a Reservationist. We hire individuals who make safety and customer service their top priorities. If you have the drive, confidence, and determination to succeed, we are looking for you!

At First Transit, we are proud to offer:

• $17.25/ hr 
• Tremendous career advancement opportunities due to a strong presence across North America.
• Comprehensive benefits packages.
• A great work environment.

Reservationist responsibilities include:

• Answers all incoming phone calls promptly and courteously.
• Efficiently receives all ride request information from callers and repeats all information received to confirm accuracy.
• Records type of service/related information accurately on each ride request.
• Establishes rapport and professional confidence level with passengers and is sensitive to passenger’s needs.
• Has proficient knowledge of Scheduling System.
• Possesses knowledge of First Transit and “agency” policies and Procedures.
• Efficiency is demonstrated by average telephone talk time.
• Has excellent knowledge of service area and is proficient in use of street directory and reverse directory.
• Creates manual trip ticket when system is at capacity and forwards to scheduler/dispatcher
• Suggests alternatives to passengers if system is at capacity at a particular time.
• Maintains organized work environment.
• Maintains the highest standard of excellence for subordinates, company personnel, and all people contacted through personal appearance and attitude.

Reservationist requirements:

• Knowledge of computers
• 3-5 years experience
• Excellent verbal & interpersonal skills as well as customer service experience
• Familiar with service area
• Able to make sound judgment decisions
• Bi-lingual in Spanish a PLUS!

First for a Reason   

Benefits  

We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.  

Diversity & Inclusion  

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.  

Professional Advancement  

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.  

Extensive Training  

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.  

Community Service & Impact  

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.  

First Transit is a leading provider of passenger transportation, contract and management services, and operations management consulting for 235 locations across the United States and Canada. Because we employ a diverse group of highly successful individuals, we are able to safely and efficiently carry over 160 million passengers each year!

First Transit is an Equal Opportunity Employer.

FirstGroup is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.