Job description



Have you considered being a Reservationist? Now is your chance! Become a Reservationist with First Transit!

First Transit is looking for a Reservationist to intercept pre-qualified customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety and customer care to make reservations. If you are helpful, friendly, and safety-conscious with a customer service background, we have the right career path for you! 

That is why our employees call this the “love-what-you-do” line of work!

 Job Purpose 

Provides quality customer service to customers by phone or in person. Performs some or all of the 
responsibilities below.

 Our Reservationists enjoy:

  • $19.00/HR
  • Paid Training
  • 20 hours of paid ongoing training throughout career guaranteed!
  • Paid sick leave
  • Tremendous career advancement opportunities due to a strong presence across North America
  • A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan
  • A great work environment

Our Reservationists are responsible for:

  •  Responds to customer inquiries and problems by providing timely and accurate information or 
    directing inquiries to supervisor. 
  • Follows and explains policy and procedure as outlined in operations and procedures manuals. 
  • Treats each customer/caller with courtesy, dignity, and respect privacy. 
  • Meets or exceeds established performance requirements. 
  • Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment 
    times, addresses, and other information as outlined in operations and procedures manuals. 
  • Documents trip authorization according to procedures. 
  • Remains knowledgeable of all policies and procedure changes. 
  • Adheres to the work schedule in order to handle the call volume and contractual requirements, unless 
    request made by supervisor. 
  • All other duties as assigned.

To qualify as a Reservationist, you’ll need:

  • A high school diploma or equivalent
  •  Able to operate a computer
  • Complete any training requirements 
  • Communicate clearly in English 
  • Able to operate standard telephone system
  • Exercise business telephone etiquette

First Transit carries approximately 350 million passengers a year. Our employees play an integral role in our mission to provide easy and convenient mobility and to improve quality of life by connecting people and communities. APPLY TODAY!


We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

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55557 - SAM TRANS
934 Brewster, Redwood City, California, USA
  • Company:
    First Transit
  • Terms and Conditions Type:
    Full Time
  • City:
    Redwood City
  • State / Province:
  • Job Category:
    Operations Support
  • Location Contact Telephone Number:
  • Vacancy Number:
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