Job description

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Have you considered being a Reservationist? Now is your chance! Become a Reservationist with First Transit!

First Transit is looking for Reservationist to intercept pre-qualified customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety and customer care to make reservations for our customers. If you are helpful, friendly, and safety-conscious with a customer service background, we have the right career path for you! 

Job Purpose or Scope

Provides quality customer service to customers by phone or in person. Performs some or all of the
responsibilities below.

Major Responsibilities

  • Responds to customer inquiries and problems by providing timely and accurate information or
    directing inquiries to supervisor.
  • Follows and explains policy and procedure as outlined in operations and procedures manuals.
  • Treats each customer/caller with courtesy, dignity, and respect privacy.
  • Meets or exceeds established performance requirements.
  • Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment
    times, addresses, and other information as outlined in operations and procedures manuals.
  • Documents trip authorization according to procedures.
  • Remains knowledgeable of all policies and procedure changes.
  • Adheres to the work schedule in order to handle the call volume and contractual requirements, unless
    request made by supervisor.
  • All other duties as assigned.

Minimum Education & Certifications Required

  • High school diploma or equivalent

Minimum Experience & Skills Required

  • Able to operate a computer
  • Complete any training requirements
  • Communicate clearly in English
  • Able to operate standard telephone system
  • Exercise business telephone etiquette
     

First for a Reason   

Benefits  

We offer competitive compensation and benefits, including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.    

Diversity & Inclusion  

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.  

Professional Advancement  

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.  

Extensive Training  

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.  

Community Service & Impact  

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others. 

First Transit carries approximately 350 million passengers a year. Our employees play an integral role in our mission to provide easy and convenient mobility and to improve quality of life by connecting people and communities. APPLY TODAY!

 

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.


 
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Location
55459 - Omnitrans (West)
9421 Feron Blvd, Unit 101, Rancho Cucamonga, CA, United States, 91730
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  • Company:
    First Transit
  • Terms and Conditions Type:
    Full Time
  • City:
    Rancho Cucamonga
  • State / Province:
    California
  • Job Category:
    Operations Support
  • Location Contact Telephone Number:
    9093791010
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