Become A Radio Dispatcher for First Transit!

First Transit is looking for Radio Dispatchers. Our dispatchers are an integral part of daily operations. Dispatchers assure all routes are filled as assigned and bus operators are provided with timely instructions and responses to requests for operational information throughout the day. This position also responds to customer and team inquiries. We hire individuals who make safety and customer service their top priorities. If you have the drive, confidence, and determination to succeed, First Transit is looking for you!

Our Radio Dispatchers will enjoy:

Competitive Wages
Team-oriented Environment
A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan.

Our Radio Dispatchers are responsible for:

On-Time Performance meets contract requirement
Will-call and live scheduling meet on-time performance, productivity and service expectations
Pull-outs according to schedule and/or customer expectations
Operator shift and scheduling adjustments made fairly and according to local policy
Emergency situations handled according to local policy and with proper notification and documentation
Accurate and consistent documentation of daily items including operator attendance, passenger and scheduling issues, vehicle problems, emergency situations and other daily events or disruptions
Assign stand-by or extra board operators in the event of operator absences, increased service volumes or in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations.
Review Pre-trip inspections and reassign vehicles as necessary for safety defects and out of service conditions
Assign vehicles giving consideration to preventive maintenance schedules and capacity needs
Maintain two-way communication with operators, providing information on customers, cancellations, and directional assistance where necessary
Monitor operators and trip status, making adjustments and reassignments as necessary to ensure on time performance
Maintain scheduling and performance data in the event of real-time operations
Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations, safety and maintenance staff where appropriate.
Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations
Assign will-call and same day trips to available and appropriate vehicles in order to ensure on-time performance, minimize wait and ride times and to maintain system productivity
Document accurately and appropriately daily events related to service

To qualify as a Radio Dispatcher, you’ll need:

1 year of customer service, dispatch, or scheduling experience preferred
Excellent phone demeanor and customer service skills
Ability to work independently
Excellent verbal, interpersonal, judgment and problem-solving abilities
A commercial driver's license

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.