Job description


Quality Assurance Manager


First Transit is seeking a Quality Assurance Manager in Baltimore, MD to monitor and track performance to ensure service is provided in accordance with performance standards, track compliance, coordinate collection of data, and work with the General Manager. This role is responsible for program operations in compliance with State and Federal regulations and Corporate and Client policies and for frequent communication and interaction with the Client. 


Responsibilities of a Quality Assurance Manager

  • Ensures overall quality in on-time performance, bus condition/status, missed service, operator performance, service interruptions, and driver/dispatch radio communication.
  • Conducts and logs field inspection reports for random W/C lift and climate control inspections. Performs walk-through and documents bus cleanliness, pull cord operation, seats, graffiti, etc.
  • Monitors operator safety/security compliance and service delivery at sites and pre-determined passenger boarding and alighting points.
  • Replaces panels and signs as required.
  • Coordinates with appropriate agencies on obstructions & necessary repairs.
  • Troubleshoots R&R AVL units in buses, shelters, and buildings as required. Troubleshoots and removes radio units as required.
  • Changes out security camera discs as required.
  • Assists police with related transit service inquiries and investigations.
  • Supports Charter and Special Events Operations.
  • Prepares transit vehicles and facilitates the processing of buses for salvage and disposal.
  • Manages on-site and post-delivery new vehicle inspection programs.
  • Processes tag, title, and PSC documentation as required for new vehicles.
  • Issues fuel cards and track use

What we would like you to possess:

  • Bachelor’s degree or equivalent combination of education, training, and experience.
  • 3 years experience of QA/QC management experience
  • 3 years of paratransit experience
  • Ability to effectively interact with all employees, from operators to senior management and the general public.
  • Proven administrative and multi-tasking skills, computer proficiency, excellent customer service skills, and excellent oral and written communication skills.
  • Demonstrated leadership skills and can bring energy and enthusiasm to the job.

First for a Reason  


We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation. 

Diversity & Inclusion 

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day. 

Professional Advancement 

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit. 

Extensive Training 

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency. 

Community Service & Impact 

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others. 


Apply today and get your career on the road with First Transit! 


We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce; therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles, California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer, and by doing so, we will sustain and promote an inclusive culture that supports future growth for all.



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55439 - Baltimore-MTA
2600 Sisson Street, Baltimore, Maryland, USA, 21211
  • Company:
    First Transit
  • Terms and Conditions Type:
    Full Time
  • City:
  • State / Province:
  • Job Category:
    Operations Management & Supervisory
  • Location Contact Telephone Number:
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