Job description

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Part Time Customer Service Representative



 Become a Part Time Customer Service Representative with First Transit!

First Transit, a national leader in Passenger Transportation is starting new service in Clackamas, OR!  We're looking for qualified Transit professionals to join our team.  The new service includes providing Transit Call Center support to our client in Clackamas, OR.   

This position is for part time customer service representatives

 The Customer Service Representative acts as a liaison for internal/external customers, providers and the First Transit client in the Clackamas, Oregon area.  They are responsible for inbound and outbound customer contact and independently resolve complaints, concerns and incidents within a required time-frame. They provide excellent customer service and resolution with a focus on first call resolution whenever possible. This individual will have the ability to work independently and in a team oriented environment.   If you're looking for a company that's REALLY moving, join First Transit! 

We offer:

  • Competitive wages (Starting at $19.00/hour, $20.00 Bilingual)
  • Career Advancement opportunities
  • Comprehensive benefits package
  • Paid training

Major Responsibilities:

  • Effectively communicate with internal/external customers, providers and client as needed.
  • Compose professional correspondence through word and via email.
  • Professional and customer focused telephone etiquette.
  • Ability to navigate through all related programs for research and analysis of Complaints, Incidents and Concerns as filed and as assigned.
  • Detail oriented and time focused when working daily case assignments.
  • Dispatch Inquiry Support as needed.
  • Other duties as assigned. 

Experience & Skills Required:

  • A minimum of a High School diploma or GED.
  •  Exceptional customer service skills, professional customer focused telephone etiquette. 
  •  Excellent communication and negotiation skills, with the ability to promote teamwork and cooperation. 
  •  Proficient in time management and multi-tasking skills. 
  • Must be able to work flexible hours and to sit for extended periods
  •  Knowledge of Clackamas, OR and common locations serviced by public transportation 
  •  Proficient in Microsoft Word, Excel and Outlook. 
  • Ability to learn Dispatch and Scheduling applications.
  • Able to sit prolonged hours, stress resilient, office type call center environment
  •  Meet contractual Performance Standards 

First for a Reason   

Benefits  

We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.    

Diversity & Inclusion  

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.  

Professional Advancement  

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.  

Extensive Training  

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.  

Community Service & Impact  

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others. 

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.


 
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Location
52644 - YCCO WellRide
16253 SE 130th Ave, Clackamas, OR, USA, 97015
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  • Company:
    First Transit
  • Terms and Conditions Type:
    Part Time
  • City:
    Clackamas
  • State / Province:
    Oregon
  • Job Category:
    Operations Support
  • Location Contact Telephone Number:
    5039575400
  • Vacancy Number:
    42390
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