First things First: Who are we? 

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada. 

About the Position 

Become a part of our First Transit team as an Operations Manager in (City, State). This position assists the General Manager in supervising daily operations. In addition, the Operations Manager monitors employee performance, identifies safety issues, and addresses operational needs. We hire individuals who make safety and customer service their top priorities. If you have the drive, confidence, and determination to succeed, we are looking for you!

 Operations Manager's major responsibilities:

• Assumes first-line supervision of location employees. Ensures company policies and procedures are followed.
• Assists the General Manager in the day-to-day operational oversight of location operations, including Safety, Human Resources, and Finance
• Ensures drivers are mentally and physically prepared for their day.
• Coordinates the dispatching, in-service monitoring, and turn-in activities involved in daily transit operations. 
• Have direct involvement in hiring, developing, and disciplining drivers and staff.
• Focus on safety, accidents, and customer complaint resolution.
• Completes necessary daily and/or weekly reports for company and customer
• Tracks and maintains employee attendance system, processes driver and operations staff vacation requests. Maintains/orders necessary driver and staff uniforms.
• Monitors and evaluates Operations activities. Includes: vehicle on-time statistics, missed runs, customer complaint data, accident data, road call data, and other operations related functions
• Performs all other duties as assigned and may assist with other areas based on location needs

 Operations Manager requirements:

• 3-5 years experience in transit.
• 2-3 years of transit supervisory experience preferred.
• Paratransit experience, a plus
• Experience with Trapeze software
• Knowledge of regulatory requirements to assure compliance with applicable Federal, State, and local laws for operating demand response transportation services (FTA, DOT, ADA, and Drug & Alcohol, DOJ Title VI, and State DOT regulation)
• Experience supervising schedulers, dispatchers, and drivers
• Computer literate with working knowledge of Microsoft Office.
• The ability to prioritize tasks effectively and manage time effectively.
• The ability to appropriately interact with employees of all levels, including drivers, customers, senior management, client representatives, union officials, and the general public.
• Work extended hours, including weekends and holidays if needed.
• Demonstrate regular and consistent attendance and punctuality.
• Subject to DOT drug testing. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

First for a Reason  

Benefits 

We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation. 

Diversity & Inclusion 

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day. 

Professional Advancement 

Start here. Go far. Thanks to our strong presence across North America, we believe in promoting from within, which means tremendous opportunities for you. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit. 

Extensive Training 

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency. 

Community Service & Impact 

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others. 

About First Transit

First is the largest passenger transportation company in North America. We provide passenger transport and maintenance services to municipalities, school districts, and the general public in the U.S. and Canada. Our 4.8 billion operation is headquartered in Cincinnati, OH, and employs more than 96,000 employees at 1,200 locations in 38 states and 7 Canadian provinces.  

Apply today and get your career on the road with First Transit! 

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce; therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles, California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer, and by doing so, we will sustain and promote an inclusive culture that supports future growth for all.