Job description

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Operations Manager



First things First: Who are we? 

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico, and Canada.

About the Position

Join the First Family as an operations Manager at Omnitrans in San Bernardino, CA. The Operations Manager assists the General Manager and/or Asst General Manager in supervising daily operations. Monitors employee performance, identifies safety issues and addresses operational needs. See the list below for more detail.

  • Assumes first-line supervision of location employees. Ensures company policies and procedures are followed.
  • Assists the General Manager in the day-to-day operational oversight of location operations, including billing, payroll, routing/scheduling, DOT & state Dept of Education compliance, accounts receivable and accounts payable, recruitment and hiring of location employees.
  • Ensures drivers have the daily documentation necessary to complete their routes. Ensures completed charter documentation for processing. Coordinates field trips by the assignment of personnel and vehicles. Ensures vehicles dispatched are in proper working condition, and daily DVI (pre and post-trip) forms have been submitted.
  • Coordinates the dispatching, in-service monitoring, and turn-in activities involved in daily transit operations. Acts as back up member of Dispatch or Scheduling team.
  • Develops manpower requirements for Dispatchers, Operators and assists with evaluating trip patterns for run structure revisions.
  • Develops procedure manuals for Dispatchers, Road Supervisors, Drivers, and Service Personnel. Holds routine meetings with Dispatch and Scheduling staff to respond to service issues and keep staff abreast of customer or company changes and requirements.
  • Completes necessary daily and/or weekly reports for company and customer (stand-by report, Vehicle Maintenance Report, Manpower Report, Service Quality, and Complaint / Commendation Report).
  • Tracks and maintains employee attendance system, and processes driver and operations staff vacation requests. Maintains/orders necessary driver and staff uniforms.
  • Monitors and evaluates Operations activities. Includes: vehicle on-time statistics, missed runs, revenue/cost data, total work hours, total pay hours, customer complaint data, accident data, road call data, and other operations related functions.
  • Recommends and disciplines operations personnel. Interviews necessary drivers and staff and completes customer complaint investigations.
  • Informs Contract Manager of potential risks in operation.
  • Performs all other duties as assigned and may assist with other areas based on location needs.

Qualifications 

  • 3-5 years experience in transportation.
  • 2-3 years supervisory experience preferred.
  • Accounting and detailed reporting experience.
  • Computer literate with working knowledge of Microsoft Office.
  • Ability to effectively prioritize tasks and manage time effectively.
  • Ability to appropriately interact with employees of all levels including drivers, customers, senior management, client representatives, union officials, and general public.
  • This position is a salary position that may (at times) require extended hours.
  • Demonstrate regular and consistent attendance and punctuality.
  • Possess working vehicle to travel within service area as needed.
  • Meet customer certification requirements in operations software and able to act as system administrator to assist resolving local user issues.

First for a Reason

Benefits 

We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation. 

Diversity & Inclusion 

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day. 

Professional Advancement 

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit. 

Extensive Training 

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency. 

Community Service & Impact 

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others. 

 

Apply today and get your career on the road with First Transit! 

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.


 
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Location
55459 - Omnitrans
234 South I. Street , San Bernardino, CA, United States, 92410
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  • Company:
    First Transit
  • Terms and Conditions Type:
    Full Time
  • City:
    San Bernardino
  • State / Province:
    California
  • Job Category:
    Operations Management & Supervisory
  • Location Contact Telephone Number:
    9099732323
  • Vacancy Number:
    42282
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