Job description


Are you interested in becoming a DISPATCHER TEAM LEADER? Now is your chance! Become a Lead Dispatcher with First Transit!

First Transit is looking for a Lead Dispatcher  in Elmwood Park, NJ. Our Dispatcher Team Leaders are an integral part of daily operations. Our Team Leaders assure that our dispatchers fill all routes and that they provide our bus operators with timely instructions and responses. We are looking for capable leaders who are dedicated to safety, quality, leadership, and consistency.  If you have the drive, confidence, and determination to succeed, First Transit is looking for you!

Job Purpose

Manages filed service to provide quality customer transportation services.


Major Responsibilities:

  • Oversees road service assigned carriers by tracking trip performance measures, route begin on time,
    performance, incidents, etc.
  • Provides customer support by responding to questions and concerns regarding customer trips
    including no shows, cancellations and missed trips.
  • Manages emergency situations for vehicle operators; act as liaison between the carrier and
    emergency services.
  • Manages daily service by reviewing route performance and proactively responding to situations that
    impact customer service

Minimum Education & Certifications Required:

  • High school diploma or equivalent
  • Technical degree preferred

Minimum Experience & Skills Required:

  •  3-5 years experience
  • Excellent verbal and interpersonal skills.
  • Problem solving and analytical abilities.
  • Excellent customer service skills

First for a Reason   


We offer competitive compensation and benefits, including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.    

Diversity & Inclusion  

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.  

Professional Advancement  

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.  

Extensive Training  

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.  

Community Service & Impact  

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.


First Transit keeps people moving and communities prospering- That’s why we need amazing people like YOU to APPLY NOW!


We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

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55807 - Bergen County
100B Main Ave., Elmwood Park, New Jersey, USA, 07407
  • Company:
    First Transit
  • Terms and Conditions Type:
    Full Time
  • City:
    Elmwood Park
  • State / Province:
    New Jersey
  • Job Category:
    Operations Support
  • Location Contact Telephone Number:
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