Job description


Lead Customer Service Representative

Have you considered being a Lead Customer Service Representative? Now is your chance!

We need full-time Customer Service Representatives in Kansas City, Missouri to act as a liaison for our internal/ external customers, providers, and client. We are seeking compassionate, driven, team-oriented people to serve our elderly and disabled customers by supporting them with transportation solutions. If you are ambitious, good with people, and enjoy a diverse community, then you will enjoy this role working with our friendly cross-functional team.

That is why our employees call this the “love-what-you-do” line of work!

The Lead Customer Service Representative provides friendly and cheerful assistance to passengers with directions, information and assistance with luggage, mobility devices, etc. The Lead CSR also assists the Supervisor in dispatching buses and coordination of operation matters.

Our Lead Customer Service Representatives enjoy:

  • $18.00 / HR
  • Friendly Environment
  • Vast Opportunities for Advancement

Our Lead Customer Service Representatives are responsible for:

  • Responds to customer inquiries and problems by providing timely and accurate information or directing inquiries to supervisor or Quality Assurance.
  • Keeps the loading area clear of all items that could pose a safety hazard to the staff or passengers and reports all hazards to the supervisor immediately.
  • Maintains complete focus on their area of responsibility and communicates with other staff as needed.
  • Makes proper decisions in the loading of buses taking into account passenger flow and bus
  • Notifies supervisor of overloads, accidents, passenger incidents, medical concerns, and passenger behavior problems immediately.
  • Works in a safe and efficient manner at all times.
  • Completes and submits written reports concerning passengers and all accidents.
  • Provide assistance to passengers with their luggage while boarding and arriving from the Rental Car Buses.
  • Answer questions concerning airline terminals and destinations to the best of their ability.
  • Assists Supervisor in dispatching buses and operation matters as needed.


  • High school diploma or GED equivalent
  • 1-2 years Customer Service experience
  • Excellent verbal and interpersonal skills
  • Excellent judgment and problem solving skills
  • To be able to work in a team-oriented environment
  • To be able to work a flexible schedule which may include weekends
  • The ability to monitor and operate a 2-way radio in a somewhat, noisy environment.
  • Will work while standing in hot, cold and humid  environments.
  • Ability to stand for the entire shift (8 to 10 hours) on concrete surfaces 
  • Can lift up to 80 lbs. in weight of baggage on/off busses.

First for a Reason   


We offer competitive compensation and benefits, including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.   

Diversity & Inclusion  

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.  

Professional Advancement  

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.  

Extensive Training  

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.  

Community Service & Impact  

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.  

First Transit carries approximately 350 million passengers a year. As a Lead Customer Service Representative, you will play an integral role in our mission to provide solutions for an increasingly congested world by keeping people moving and communities prospering. APPLY TODAY!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

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55428 - Kansas City RAC
745 Mexico City Ave., Kansas City, Missouri, USA, 64153-1114
  • Company:
    First Transit
  • Terms and Conditions Type:
    Full Time
  • City:
    Kansas City
  • State / Province:
  • Job Category:
    Operations Support
  • Location Contact Telephone Number:
    816-243-1390 ext 102
  • Vacancy Number:
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