Job description


First things First: Who are we? 

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada. 

About the Position 

Become a part of our First Transit team as an IT Manager, at our RPTA location in Tempe, AZ. This position assists the efficient and effective operation of the company’s/division network, workstations, servers, databases, telecom equipment, and peripherals; manages monitors, and performs diagnostic to server and infrastructure application problems.   If you have the drive, confidence, and determination to succeed, we are looking for you!

  • Reviews, monitors, and controls all network activities and resource monitoring. Manage daily operations and assist and recommend future infrastructure upgrades. Maintain an inventory of computer equipment.
  • Manages the development, testing, deployment, monitoring, maintenance, upgrades, and support of IT systems, including data centers, databases, servers, operating systems, and associated hardware.
  • Recommends purchase of equipment and supplies to meet operational requirements of the business.
  • Maintains asset management for IT hardware, software, and equipment.
  • Conduct stakeholder meetings to gather requirements, propose technology plans, advise, and communicate the progress of ongoing projects and initiatives.
  • Serve as a technology subject matter expert for Trapeze Software including scheduling, dispatching, and reporting tools.
  • Provide technical support and guidance to staff by answering their questions & resolving help desk requests.
  • Work with software vendors to support business requirements.
  • Performs other duties and responsibilities as assigned.


  • 1-3 years of IT experience, within the Transportation industry, is preferred. 
  • 3-5 years of IT experience is required. 
  • 2 years of supervisory experience is required.
  • Prior use of Hastus software is preferred. 
  • Strong technical knowledge of network and server operating systems.
  • Experience with support of Windows Operating Systems, SQL Server, and Active Directory.
  • Proven experience in IT infrastructure planning, development, and operations.
  • Strong understanding of project management principles and practices.
  •  Strong leadership skills.
  • Highly self-motivated and self-directed.
  • Keen attention to detail.
  • Proven analytical, evaluative, and problem-solving abilities.
  • Exceptional customer service orientation.
  • Microsoft and/or Unix certifications are strongly preferred.
  • Knowledge of Trapeze software or other scheduling software including database maintenance and

First for a Reason  


We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation. 

Diversity & Inclusion 

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day. 

Professional Advancement 

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit. 

Extensive Training 

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency. 

Community Service & Impact 

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others. 

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

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55595 - RPTA
2050 WEST RIO SALADO PARKWAY, Tempe, Arizona, USA, 85281-2802
  • Company:
    First Transit
  • Terms and Conditions Type:
    Full Time
  • City:
  • State / Province:
  • Job Category:
    Operations Management & Supervisory
  • Location Contact Telephone Number:
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