Job description


Hybrid Remote Transportation Review Unit Specialist

Become A Hybrid Remote Transportation Review Unit Specialist!

As a Hybrid Remote Transportation Review Unit Specialist you will handles inbound calls according to the Operations and Procedures Manual and the Senior CSR Duties Manual.

Primary Responsibilities

  • Validate appointments with medical providers to ensure the request is for a covered service under the member’s health plan, appointment information is accurate, and the level of service is appropriate.
  • Validate appointments with medical providers to ensure the member attended the appointment and received covered services
  • Research system to determine member’s Medicaid eligibility.
  • Determine if other means of transportation are available such as cost-free transportation and public transit
  • Communicate with Medical Providers and Transportation Providers regarding services and current procedural terminologies (CPT codes, HCPCS, diagnostics, etc.)
  • Review claims to ensure all information is accurate and complete and input information into the system
  • Perform initial review of supporting documentation to ensure information is sufficient to approve service
  • Sorts, distributes, and stores all incoming correspondence
  • Process incoming and outgoing mail
  • Additional duties as needed

Minimum Education, Experience & Skills Required:

  • High school diploma or GED required, some college preferred
  • Minimum of 2 years data entry experience
  • Prior claims review or medical billing experienced preferred
  • Ability to perform a high volume of data entry work with speed and accuracy; minimum 45 wpm
  • Strong written and verbal communication skills
  • Critical thinking and problem-solving skills
  • Ability to work independently and meet quotas and deadlines
  • Ability to understand and follow oral and written instructions
  • Proficient in Microsoft Word and Excel
  • Computer proficient with the ability to learn new systems and tasks
  • Ability to multitask and transition quickly between tasks

Physical Requirements

Must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person and by telephone.  Ability to sit for prolonged hours, office type call center environment.


We offer competitive compensation and benefits including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.  

Diversity & Inclusion  

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.  

Professional Advancement  

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.  

Extensive Training  

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.  

Community Service & Impact  

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.  

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

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52636 - County Care
799 Roosevelt Rd, Building 4, Glen Ellyn, Illinois, United States, 60137
  • Company:
    First Transit
  • Terms and Conditions Type:
    Full Time
  • City:
    Glen Ellyn
  • State / Province:
  • Job Category:
    Operations Support
  • Location Contact Telephone Number:
    (630) 873-1347
  • Vacancy Number:
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