Job description

Opportunity to work from home!

Become A First Transit Customer Service Representative!

We need full-time Customer Service Representatives to provide quality customer service to customers by phone or in person. 

 Our Customer Service Representatives enjoy:

• Competitive Pay
• Paid Training Provided!
• Friendly Office Environment
• Vast Opportunities for Advancement
• No Working Nights

Our Customer Service Representatives are responsible for:

• Responds to customer inquiries and problems by providing timely and accurate information or
  directing inquiries to supervisor or Quality Assurance.
• Follows and explains policy and procedures as outlined in operations and procedure
  documents.
• Treats each customer/caller with courtesy, dignity, respect and protect privacy.
• Meets or exceeds established performance requirements.
• Enters data with an error of 1% or less for notation of transportation type, pickup times,
  appointment times, addresses, and other information as outlined in operations and procedure
  documents.
• Schedule authorized trips for eligible members in workplace software
• Provide education to callers regarding transportation services and refer ineligible callers to
  other transportation resources.

To qualify as a Customer Service Representative, you’ll need:

• A minimum of a High School diploma or GED
• Able to operate a computer
•  Complete all training requirements
• Typing speed 35 WPM
• Proficient in time management and multi-tasking
• Experience explaining benefits or providing directive to customers
• Communicate clearly in English
• Able to operate standard telephone system
• Exceptional customer service skills with professional, customer-focused telephone etiquette
• Excellent attendance

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.