Job description


Drive Cam Supervisor

Become a Drive Cam Supervisor with First Transit!

Job Purpose

Serves as First Line supervisors for Drivers, customer response, driver field evaluation and accident 
first-responders. The Street Supervisors' day-to-day duties include, but are not limited to:

  • Reporting in verbal and written form 
  • Investigating operator driving behaviors and customer service issues
  • Vehicle Operator preparedness, performance and driving habits 
  • Vehicle Operator adherence to safety requirements 
  • Vehicle functionality, cleanliness and inspection of equipment 
  • Vehicle operator courtesy to patrons and customer service skills 
  • Monitor locations and trips with high levels of complaints or operational concern 
  • Monitoring other activities that may result in substandard performance or 
    noncompliance with the client contract. 
  • Special Events support 
  • Attendance at client meetings and support as needed
  • Other activities as assigned where a business need is urgent

First Transit is proud to offer:

  • Tremendous career advancement opportunities due to a strong presence across North America.
  • A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan.
  • A great work environment.

Drive Cam Supervisor major responsibilities: 

  • Assist with vehicle pull-outs and pull-ins. 
  • Takes responsibility for day to day coaching and counseling and evaluation. Reports to local management issues or concerns to management. 
  • Conducts on-the-scene accident investigation; assists drivers in preparing accident reports, OSHA reports and safety violation documents. 
  • Delivers driver training and safety courses; trains new drivers and retrains those involved in accidents in case where the supervisor is certified as a BTW trainer and on an as needed basis.
  • Observes and drives on the road, and corrects safety problems on the scene while documenting violations. 
  • Liaison between drivers and both clients and organization in customer service issues. 
  • Evaluates and monitors driver safety and performance. 
  • Assists Safety Manager with DOT/FTA compliance regarding drug testing and recordkeeping (post accident testing, random or reasonable suspicion). 
  • Work cooperatively with other QA and Service Delivery Contractor. 
  • Meets all driver qualifications at location. 
  • Responds to Emergency situations handled per policy and with proper notification and documentation. 
    • Assist with monitoring drivers to ensure on-time performance, productivity, and compliance based on internal and client policies. 

Safety Manager requirements:

  • High School Diploma or equivalent 
  •  Supervisory experience with hourly employees, with 2-3 years of transit supervisory experience 
  • Computer literate with working knowledge of Word, Excel and PowerPoint
  • Familiar with basic vehicle mechanical processes and maintenance
  • Ability to effectively prioritize tasks and manage time effectively
  • Excellent verbal, written and relational communication skills, with ability to appropriately interact 
    with employees of all levels including drivers, customers, senior management, client 
    representatives, union officials and general public; fluent in English
  • Human resources and training experience
  • Work extended hours regularly, including Saturday
  • Demonstrate regular and consistent attendance and punctuality
  • Possess working vehicle to travel with in service area as needed
  • Essential Job Functions:
    • Use of full ranges of hearing, speech and vision
    • Use of fingers (manual dexterity) handling paperwork
    • Stoop, crouch, squat or kneel when performing inspections of any type
    • Bend at knee, hip, waist when performing duties
    • Stand while performing inspections and platform training
    • Be subject to wet, cold or hot environmental conditions
    • Write reports in a coherent, legible way

First for a Reason   


We offer competitive compensation and benefits, including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.   

Diversity & Inclusion  

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.  

Professional Advancement  

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.  

Extensive Training  

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.  

Community Service & Impact  

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.  

Subject to DOT drug testing. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

First Transit has been purchased by Transdev and will be the employer for this job posting. We are the leading integrator and operator of multiple modes of transportation. With a combined presence in 43 US states, plus DC and Puerto Rico, we have lots of opportunities for growth! You can find additional job opportunities and locations directly at

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

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55439 - Baltimore-MTA
2600 Sisson Street, Baltimore, Maryland, USA, 21211
  • Company:
    First Transit
  • Terms and Conditions Type:
    Full Time
  • City:
  • State / Province:
  • Job Category:
    Operations Support
  • Location Contact Telephone Number:
  • Vacancy Number:
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