Job description

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Dispatcher



First things First: Who are we? 

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico, and Canada.

About the Position

Join the First family as a Dispatcher. The Dispatcher supports field service to provide quality customer transportation services. If you have great customer service skills and a desire to help, this position may be for you.

  • Oversees road service assigned carriers by tracking trip performance measures, the route begins on time, performance, incidents, etc.
  • Provides customer support by responding to questions and concerns regarding customer trips, including no-shows, cancellations, and missed trips.
  • Manages emergency situations for vehicle operators; acts as a liaison between the carrier and emergency services.
  • Manages daily service by reviewing route performance and proactively responding to situations that impact customer service

Qualifications 

  • High school diploma or equivalent  
  • Technical degree preferred. Minimum Experience & Skills Required
  • 3-5 years of experience
  • Excellent verbal and interpersonal skills.
  • Problem-solving and analytical abilities.  
  • Excellent customer service skills

First for a Reason

Benefits 

We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation. 

Diversity & Inclusion 

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day. 

Professional Advancement 

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit. 

Extensive Training 

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency. 

Community Service & Impact 

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others. 

Apply today and get your career on the road with First Transit! 

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.


 
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Location
52913 - Davenport CitiBus
300 W River Drive, Davenport, Iowa, USA, 52801
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  • Company:
    First Transit
  • Terms and Conditions Type:
    Full Time
  • City:
    Davenport
  • State / Province:
    Iowa
  • Job Category:
    Operations Support
  • Location Contact Telephone Number:
    563-888-2258
  • Vacancy Number:
    41890
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