Job description

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Dispatcher



Become A Dispatcher for First Transit

*Starting at $18.00 per Hour - $2,000 Sign On Bonus*

Are you looking for Job Security and Stability with competitive wages and benefits (zero employee layoffs during COVID Pandemic)?  First Transit is looking for Dispatchers to join it’s Chicago team, located at 2040 Indian Boundary Dr., Melrose Park, and you could be the right person.   First Transit has been in business since 1955, with over 335 locations nationwide and 8 locations in Chicagoland, First Transit is truly a leader in fixed-route, paratransit, shuttle bus and fleet maintenance services. Please see our website for a comprehensive view of our company https://www.firsttransit.com.

Did we mention now offering a $2,000 sign-on bonus! (conditions apply)

First Transit is proud to offer:

  • Top hourly starting at $18.00/hour
  • Now offering a $2,000 sign-on bonus! (conditions apply. Expires 6/10/22)
  • Consistent full-time, year-round work and excellent benefits package including medical, vision, and dental coverage, and 401(k) savings plan
  • If you are an experienced paratransit dispatcher, talk to us about how that can benefit you
  • Tremendous career advancement opportunities due to a strong presence across North America.
  • Company training, paid holidays, paid vacation and sick days.
  • A great work environment!

Dispatcher Major Responsibilities:

  • Responds to customer inquiries and needs in a timely manner.
  • Oversees road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc. 
  • Processes route openings, insertions, extensions and issue resolutions
  • Uses computer system to retrieve scheduled information.  Uses reference material to quickly and accurately determine the best method to assist client.
  • Provides customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips. 
  • Completes a variety of daily reports and clerical duties
  • Answers and directs business calls to appropriate personnel
  • Manages emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
  • Manages daily service by reviewing route performance and proactively responding to situations that impact customer service.
  • Resolves problems by working with carrier dispatchers

Dispatcher Experience & Skills:

  • At least 3 years of customer service, dispatch, or scheduling experience preferred
  • Excellent phone demeanor and customer service skills
  • Ability to work independently
  • Excellent verbal, interpersonal, judgment and problem solving abilities

 

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.


 
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Location
55443 - Chicago Pace
615 W 41ST ST, CHICAGO, Illinois, USA, 60609-2643
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  • Company:
    First Transit
  • Terms and Conditions Type:
    Full Time
  • City:
    CHICAGO
  • State / Province:
    Illinois
  • Job Category:
    Operations Support
  • Location Contact Telephone Number:
    708-343-4843
  • Vacancy Number:
    40609
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