Job description

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Dispatcher



Become A Dispatcher for First Transit!

 

As a First Transit Dispatcher you will manage Paratransit and FLEX services to provide safe, professional, reliable, and efficient transit service to customers.

First Transit is proud to offer:

  • $21.00/ HR
  • Tremendous career advancement opportunities due to a strong presence across North America.
  • A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan.
  • A great work environment.

Major Responsibilities:

  • Execute Smart Drive Discipline and show clips to operators if needed
  • Provides customer support by responding to questions and concerns regarding customer trips including no shows, cancellations, and missed trip
  • Conduct AM and PM Security Safety Check of building
  • Must conduct Paratransit AM and PM “Lot Check”, following proper lot check procedures
  • Book Paratransit Service Reservations
  • Scheduling for Paratransit Service trips
  • Must conduct FLEX AM and PM “Lot Check”, following proper lot check procedures
  • Book FLEX Service Reservations
  • Scheduling for FLEX Service trips
  • Record mileage of FLEX vehicles
  • Print next service day FLEX manifests
  • Retrieve cash from Black Box on vehicles with Farebox challenges when required
    • Retrieve Black Box Contents
    • Completed Black Box Form
    • Copy Black Box Form to place in Cash Bag
    • Must immediately drop cash bag in cash bag drop to safe in reception area
  • Manually update database with arrival and departure times and mileage as required
  • Conduct Trip Edit of each manifest, daily
  • Scan and email all manifests to management daily
  • Manually enter daily required data into the Daily Operations Report (DOR
  • Properly handling Accidents and Incidents
    • Enter data into DOR immediately
    • Email within 30 minutes to CobbLincDOR - must copy/paste Accidents and Incidents from DOR;
  • Manages emergency situations for vehicle operators; act as liaison between the carrier and emergency services
  • Manages daily service by reviewing route performance and proactively responding to situations that impact customer service
  • Make schedule changes as necessary to ensure on-time performance
  • Assign trips as necessary to minimize deadhead miles/time and maximize efficiency while ensuring timely pickups
  • Complete Out-Of-Window forms daily for each OOW occurrence
  • View and edit trips using correct vehicles and drivers
  • Be able to geographically locate drivers at all times
  • Reassign trips as necessary to accommodate maintenance and trip demands
  • Document schedule changes
  • Ensure timely performance of all trips by monitoring driver routes periodically
  • Ensure proper radio and 10-code use
  • Document all driver call outs, including early and late starts, and early and late finish
  • Accept, Stamp Date, and Time for Time Off Requests
  • Monitor drivers for the proper uniforms
  • Handle ETA Calls from customers
  • Handle and filter calls received from and/or from Customers, Reservations, Customer Service, Management, Safety, etc
  • Communicate cancellations and trip changes to drivers
  • Assist drivers in finding locations
  • Keep an accurate record of incidents and accidents and make sure to document in dispatch log and follow up with immediate supervisor
  • Assist drivers and notify proper authorities in the event of accident
  • Strive to perform the highest standard of customer service daily
  • Anticipate potential trouble and respond accordingly and promptly
  • Inform maintenance department of any road service calls

Experience & Skills Required: 

  • High school diploma or equivalent
  • Technical degree preferred
  • 3-5 years experience
  • Excellent verbal and interpersonal skills.
  • Problem solving and analytical abilities.
  • Excellent customer service skills
  • Previous dispatch, customer service, or scheduling experience
  • Excellent phone demeanor and customer service skills
  • Ability to work independently
  • Excellent verbal, interpersonal, judgment, multitask, and problem solving abilities
  • Experience with Trapeze scheduling software is preferred.

Benefits  

We offer competitive compensation and benefits  including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.  

Diversity & Inclusion  

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.  

Professional Advancement  

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.  

Extensive Training  

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.  

Community Service & Impact  

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.


 
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Location
55451 - Cobb County
463 Commerce Park Drive, Suite 114, Marietta, Georgia, United States, 30060
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  • Company:
    First Transit
  • Terms and Conditions Type:
    Full Time
  • City:
    Marietta
  • State / Province:
    Georgia
  • Job Category:
    Operations Support
  • Location Contact Telephone Number:
    7704297317
  • Vacancy Number:
    44197
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