Job description

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Dispatcher



Become First Transit Dispatcher for Delta Shuttle at MSP Airport!

First Transit is looking for Dispatchers! Our dispatchers are an integral part of daily operations. Dispatchers assure all routes are filled as assigned and bus operators are provided with timely instructions and responses to requests for operational information throughout the day.  This position also responds to customer and team inquiries. We hire individuals who make safety and customer service their top priorities.  If you have the drive, confidence, and determination to succeed, First Transit is looking for you!

Our Dispatchers Will Enjoy:

  • Competitive Pay
  • Team-oriented Environment
  • A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan.

Our Dispatchers are responsible for:

  • Review route performance and respond to customer inquiries and needs
  • Oversees road service assigned carriers by tracking trip performance metrics and route efficiency
  • Daily reports and clerical duties
  • Direct calls internally
  • Act as liaison between the driver and emergency services.
  • The shuttle service operates 24/7/365.  Shifts may include evening and/or weekend work.

To qualify as a Dispatcher, you’ll need:

  • 1 year of customer service, dispatch, or scheduling experience preferred
  • Excellent phone demeanor and customer service skills
  • Ability to work independently
  • Excellent verbal, interpersonal, judgment and problem-solving abilities
  • A commercial driver's license

First for a Reason   

Benefits  

We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.  

Diversity & Inclusion  

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.  

Professional Advancement  

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.  

Extensive Training  

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.  

Community Service & Impact  

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.  

 

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.


 
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Location
55491 - Delta Airlines Employee Shuttle
7350 34th Ave, Bay 8, Minneapolis, Minnesota, United States, 55450
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  • Company:
    First Transit
  • Terms and Conditions Type:
    Full Time
  • City:
    Minneapolis
  • State / Province:
    Minnesota
  • Job Category:
    Operations Support
  • Location Contact Telephone Number:
    6512086017
  • Vacancy Number:
    42154
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