Job description

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Dispatcher



Are you interested in becoming a DISPATCHER? Now is your chance! Become a Dispatcher with First Transit!

*$1,000 Sign-On Bonus*

First Transit is looking for Dispatchers in Denver, CO. Our dispatchers are an integral part of daily operations. Dispatchers assure all routes are filled as assigned and bus operators are provided with timely instructions and responses to requests for operational information throughout the day.  We are seeking compassionate, driven, team-oriented people to serve our elderly and disabled customers by supporting them with transportation solutions. This position also responds to customer and team inquiries. We hire individuals who make safety and customer service their top priorities.  If you have the drive, confidence, and determination to succeed, First Transit is looking for you!

Job Purpose 

This position is responsible for same day service scheduling and manifest maintenance for the access-a-Ride transportation program.  The position of the dispatcher is the one who works directly with the passengers and carriers.  The goal of the dispatcher is to make sure that all runs are on time the day of service.

Our Dispatchers Will Enjoy:

  • $19.00/ HR
  • $1,000 Sign-On Bonus 
  • Team-oriented Environment
  • A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan.

Responsibilities:

  • Consistently review routes and make adjustments for efficiency
  • Maintain route productivity of spare use
  • Respond to customer inquiries such as vehicle location, ETA, and ride times in a timely manner and maintain a standard call answer rate
  • Schedule same-day changed transportation for customers, i.e. will-call service
  • Monitor emails and handle as appropriate
  • Provide excellent customer service
  • Relay changes to carriers with updated manifests
  • Schedule all the unscheduled trips no less the one hour prior to scheduled windows
  • Complete all carrier transfers

Qualifications:

In addition to all of the requirements that are listed for the dispatcher position description

  • Minimum of one year of dispatching or scheduling experience or a year in customer service.
  • Great knowledge of the Denver metro area and surround cities and ability to read maps and give directions
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Ability to asses a problem and resolve it using good judgment
  • Excellent detail oriented skills, ability to multi-task, pay attention to detail, remain focus and follow through with tasks

Essential job functions:

  • Ability to proficiently operate a windows-based computer with keystroke speed of no less than 35 corrected words per minute
  • Ability to communicate clearly in the English language
  • Able to utilize a standard business telephone
  • Ability to sit for extended periods of time

First for a Reason   

Benefits  

We offer competitive compensation and benefits, including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.   

Diversity & Inclusion  

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.  

Professional Advancement  

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.  

Extensive Training  

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.  

Community Service & Impact  

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.  

 

First Transit keeps people moving and communities prospering- That’s why we need amazing people like YOU to APPLY NOW!   

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.


 
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Location
52924 - Denver Paratransit
1560 Broadway, Suite 1000, Denver, Colorado, USA, 80202
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  • Company:
    First Transit
  • Terms and Conditions Type:
    Full Time
  • City:
    Denver
  • State / Province:
    Colorado
  • Job Category:
    Operations Support
  • Location Contact Telephone Number:
    303-480-2005
  • Vacancy Number:
    41201
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