Job description

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Dispatch Supervisor



Have you considered being a Dispatch Supervisor? Now is your chance!

*To qualify as a Dispatch Supervisor, you’ll need a current & valid Commercial Driver’s License which is required.*

First Transit is looking for Dispatch Supervisors to provide day-to-day supervision to schedulers in the Transportation Department. Our Dispatch Supervisors works closely with the General Manager to ensure trips are distributed efficiently and in a timely manner. Ensures Dispatchers have the tools they need to perform. Monitors provider performance and handles real-time complaints. If you have the drive, confidence, and determination to succeed, First Transit is looking for you!

That is why our employees call this the “love-what-you-do” line of work!

Job Purpose 

Manages filed service to provide quality customer transportation services.

Our Dispatch Supervisors enjoy:

  • $19.75/ HR
  • Tremendous career with opportunities for advancement
  • A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan
  • Fun and friendly work environment
  • A great work environment

Our Dispatch Supervisors are responsible for:

  • Oversees road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc. 
  • Provides customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips. 
  • Manages emergency situations for vehicle operators, act as liaison between the carrier and emergency services. 
  • Manages daily service by reviewing route performance and proactively responding to situations that impact customer service 
  • May train/mentor other dispatchers.

To qualify as a Dispatch Supervisor, you’ll need:

  • Commercial Driver’s License is required
  • High school diploma or equivalent 
  • Technical degree preferred
  • 5-7 years experience 
  • Excellent verbal and interpersonal skills. 
  • Problem solving and analytical abilities. 
  • Excellent customer service skills

First for a Reason   

Benefits  

We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.   

Diversity & Inclusion  

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.  

Professional Advancement  

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.  

Extensive Training  

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.  

Community Service & Impact  

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.  

 

First Transit carries approximately 350 million passengers a year. Our employees play an integral role in our mission to provide easy and convenient mobility and to improve quality of life by connecting people and communities. APPLY TODAY!

 

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.


 
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Location
57231 - Pasadena
303 North Allen Ave, Pasadena, California, USA, 91106
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  • Company:
    First Transit
  • Terms and Conditions Type:
    Full Time
  • City:
    Pasadena
  • State / Province:
    California
  • Job Category:
    Operations Support
  • Location Contact Telephone Number:
    16267917200
  • Vacancy Number:
    43670
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