Job description

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Dispatch Lead



Are you interested in becoming a DISPATCH LEADER? Now is your chance! Get PAID to do what you love! Become a Dispatch Lead with First Transit!

*$1,000 Sign-On Bonus*

First Transit is looking for Dispatch Leaders in Denver, CO. Our Dispatch Leaders are an integral part of daily operations. Our Team Leaders assure that our dispatchers fill all routes and that they provide our bus operators with timely instructions and responses. We are looking for capable leaders who are dedicated to safety, quality, leadership, and consistency.  If you have the drive, confidence, and determination to succeed, First Transit is looking for you!

That is exactly why our employees say this is the “love-what-you-do” line of work!

Our Dispatch Leaders Will Enjoy:

  • $20.00/ HR, $20.50/ HR Bilingual or minimum 3% increase over current pay rate. 
  • As an essential service to the community, the Dispatch Center operates 24 hours per day, 365 days a year. Assigned schedule will be during the day- flexible - may cover other shifts as necessary. 
  • Team-oriented Environment
  • A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan.

Our Dispatch Leaders are responsible for:

  • Oversee road service by assigned carriers by tracking trip performance measures, i.e. route start time, on-time performance, incidents, etc.
  • Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations, and missed trips
  • Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services
  • Manage daily service by reviewing route performance and proactively responding to situations that impact customer service and on time performance
  • Supervise staff on weekends and evenings
  • Manage Department reports and other communication tools
  • Provide support assistance to the Dispatch Supervisor including training of employees
  • Make recommendations on improving the Dispatch Department
  • Manage escalated calls

To qualify as a Dispatch Leaders, you’ll need:

  • High school diploma or GED equivalent required; technical degree preferred
  • Customer service orientation
  • Excellent verbal and interpersonal skills
  • Problem solving and analytical abilities
  • Supervisor experience strongly desired

First for a Reason   

Benefits  

We offer competitive compensation and benefits, including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.  

Diversity & Inclusion  

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.  

Professional Advancement  

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.  

Extensive Training  

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.  

Community Service & Impact  

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.  

 

First Transit keeps people moving and communities prospering- That’s why we need amazing people like YOU to APPLY NOW!

 

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.


 
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Location
52924 - Denver Paratransit
1560 Broadway, Suite 1000, Denver, Colorado, USA, 80202
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  • Company:
    First Transit
  • Terms and Conditions Type:
    Full Time
  • City:
    Denver
  • State / Province:
    Colorado
  • Job Category:
    Operations Support
  • Location Contact Telephone Number:
    303-480-2005
  • Vacancy Number:
    42140
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