Job description


Customer Service Representative

Have you considered being a Professional Customer Service Representative? Now is your chance!

We need full-time Customer Service Representatives in Las Vegas, Nevada to act as a liaison for our internal/ external customers, providers, and client. We are seeking compassionate, driven, team-oriented people to serve our elderly and disabled customers by supporting them with transportation solutions. If you are ambitious, good with people, and enjoy a diverse community, then you will enjoy this role working with our friendly cross-functional team.

Job Purpose 

Provide friendly service to passengers and guides them to the correct bus for their destination, ensuring the bus is not overloaded.

Our Customer Service Representatives enjoy:

  • $15.00/HR
  • Paid Training Provided!
  • Friendly Office Environment
  • Vast Opportunities for Advancement
  • No Working Nights

Our Customer Service Representatives are responsible for:

  • Greets all passengers in the loading areas in a courteous and enthusiastic manner.
  • Maintains a strong attendance record.
  • Guides passengers to the buses in proper loading order as defined in location policies and counts 
    passengers and monitors luggage to ensure no overloading of the buses.
  • Works in a team environment and communicates with supervisors and other CSR staff verbally and 
    through hand signals to keep the process of loading smooth and efficient.
  • Facilitates and assists ADA passengers to the designated loading areas or Rent-a-Car counters.
  • Keeps the loading area clear of all items that could pose a safety hazard to the staff or passengers 
    and reports all hazards to the supervisor immediately.
  • Maintains complete focus on their area of responsibility and communicates with other staff as 
  • Makes proper decisions in the loading of buses taking into account passenger flow and bus 
  • Notifies supervisor of overloads, accidents, passenger incidents, medical concerns, and passenger 
    behavior problems immediately.
  • Works in a safe and efficient manner at all times.
  • Completes and submits written reports concerning passengers and all accidents.

To qualify as a Customer Service Representative, you’ll need:

  • High School diploma or Equivalent 
  • Good verbal communication skills.
  • Ability to read, write, and speak English and perform basic counting tasks.
  • Due to international travelers, a second language is a plus, but is not required.

First for a Reason  


We offer competitive compensation and benefits including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation. 

Diversity & Inclusion 

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day. 

Professional Advancement 

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit. 

Extensive Training 

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency. 

Community Service & Impact 

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others. 

First Transit carries approximately 350 million passengers a year. As a call center representative, you will play an integral role in our mission to provide solutions for an increasingly congested world by keeping people moving and communities prospering. APPLY TODAY!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

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55567 - Las Vegas RAC
60 E. Arby Ave., Las Vegas, Nevada, USA, 89119
  • Company:
    First Transit
  • Terms and Conditions Type:
    Full Time
  • City:
    Las Vegas
  • State / Province:
  • Job Category:
    Operations Support
  • Location Contact Telephone Number:
  • Vacancy Number:
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