Job description

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Customer Service Representative



Have you considered being a Professional Customer Service Representative? Now is your chance!

We need full-time Customer Service Representatives in Baltimore, Maryland to act as a liaison for our internal/ external customers, providers, and client. We are seeking compassionate, driven, team-oriented people to serve our elderly and disabled customers by supporting them with transportation solutions. If you are ambitious, good with people, and enjoy a diverse community, then you will enjoy this role working with our friendly cross-functional team.

That is why our employees call this the “love-what-you-do” line of work!

 Our Customer Service Representatives enjoy:

  • Paid Training Provided!
  • Friendly Office Environment
  • Vast Opportunities for Advancement
  • No Working Nights

Our Customer Service Representatives are responsible for:

  • Effectively communicate with internal/external customers, providers, and client as needed in order to provide exceptional client service
  • Use programs to research and analyze complaints, incidents, and concerns
  • No-show validations
  • Trapeze bookings for inbound reservation calls
  • Dispatch inquiry support
  • Responds to customer inquiries and problems by providing timely and accurate information or directing inquiries to supervisor or Quality Assurance.
  • Follows and explains policy and procedures as outlined in operations and procedure documents.
  • Treats each customer/caller with courtesy, dignity, respect and protect privacy.
  • Provide education to callers regarding transportation services and refer ineligible callers to other transportation resources.
  •  

To qualify as a Customer Service Representative, you’ll need:

  • A minimum of a High School diploma or GED
  • Exceptional customer service skills with professional, customer-focused telephone etiquette
  • Excellent communication and negotiation skills, with the ability to promote teamwork and cooperation
  • Proficient in time management and multi-tasking
  • Must be able to work flexible hours
  • To excel at client service
  • Proficient in Microsoft Word, Excel and Outlook. 
  • Ability to learn dispatch and scheduling applications
  • Ability to sit for extended hours in an office environment

First for a Reason   

Benefits  

We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.  

Diversity & Inclusion  

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.  

Professional Advancement  

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.  

Extensive Training  

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.  

Community Service & Impact  

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.  

First Transit carries approximately 350 million passengers a year. As a call center representative, you will play an integral role in our mission to provide solutions for an increasingly congested world by keeping people moving and communities prospering. APPLY TODAY!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.


 
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Location
55381 - Charm City Circulator
1700 Cherry Hill Road, Baltimore, Maryland, United States, 21230
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  • Company:
    First Transit
  • Terms and Conditions Type:
    Part Time / Full Time
  • City:
    Baltimore
  • State / Province:
    Maryland
  • Job Category:
    Operations Support
  • Location Contact Telephone Number:
    NA
  • Vacancy Number:
    44027
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