Job description


Customer Service Assistant

Have you considered being a Professional Customer Service Representative? Now is your chance!

We need full-time Customer Service Representatives in Columbus, OH to act as a liaison for our internal/ external customers, providers, and client. We are seeking compassionate, driven, team-oriented people to serve our elderly and disabled customers by supporting them with transportation solutions. If you are ambitious, good with people, and enjoy a diverse community, then you will enjoy this role working with our friendly cross-functional team.

That is why our employees call this the “love-what-you-do” line of work!


 Our Customer Service Assistants can enjoy:

  • Friendly Office Environment
  • Vast Opportunities for Advancement
  • Excellent benefits including medical, dental, vision, and 401(k) savings plan.
  • Company training, paid holidays, paid vacation and sick days.

Job Purpose:

The Customer Service Representative (CSR) provides friendly and cheerful assistance to 
passengers with directions, information and assistance with luggage, mobility devices, etc. The 
CSR also assists the Supervisor in dispatching buses and coordination of operational matters. 

Our Customer Service Assistants are responsible for:

  • Oversees on-road service by tracking trip performance measures, route began on time, performance, incidents, etc.
  • Provides customer support by responding to questions/concerns regarding schedules, lost items, timing, and general service challenges. Assists passengers in need, and with loading/unloading of baggage from the bus.
  • Assists in emergency situations for vehicle operators; act as liaison between drivers, management, and emergency services.
  • Assists daily service by reviewing route performance and proactively responding to situations that impact customer service
  • Reconcile physical passenger counts and electronic count from the bus systems if equipped.
  • On the Office Shift, perform pre-trip inspections of support vehicles and report findings to maintenance including fuel levels and mileage
  • On the Office Shift, answer radio and telephone inquiries, maintain key box, all vehicle keys, and log for keys.
  • Provide support to Operators with support and instruction for MDT’s, two-way Radio and other tools used by employee’s as needed.
  • On the Office Shift, ensure that drivers have all PPE prior to departure including COVID19 PPE.
  • Other duties as assigned by GM or Direct Supervisor

To qualify as a Customer Service Assistant, you’ll need:

  • High school diploma or equivalent
  • Valid drivers license
  • Technical degree preferred
  • ADA knowledge
  • baggage handling
  • 2 years customer service experience
  • Excellent verbal, interpersonal skills, email, and phone skills.
  • Problem solving skills
  • Excellent customer service skills

First for a Reason   


We offer competitive compensation and benefits, including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.   

Diversity & Inclusion  

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.  

Professional Advancement  

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.  

Extensive Training  

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.  

Community Service & Impact  

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.  

First Transit has been purchased by Transdev and will be the employer for this job posting. We are the leading integrator and operator of multiple modes of transportation. With a combined presence in 43 US states, plus DC and Puerto Rico, we have lots of opportunities for growth! You can find additional job opportunities and locations directly at

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

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55368 - Columbus Airport RAC
625 N Hamilton Road, Columbus, OH, United States, 43219
  • Company:
    First Transit
  • Terms and Conditions Type:
    Part Time / Full Time
  • City:
  • State / Province:
  • Job Category:
    Operations Support
  • Location Contact Telephone Number:
  • Vacancy Number:
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