Job description


Customer Service Assistant

First things First: Who are we? 

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada. 

 Our Customer Service Assistants can enjoy:

  • $15.50/hr
  • Full-time & Part-time hours available
  • Friendly Office Environment
  • Vast Opportunities for Advancement
  • Excellent benefits including medical, dental, vision, and 401(k) savings plan.
  • Company training, paid holidays, paid vacation and sick days.

Job Purpose:

Provides excellent customer service at all times whether via telephone, e-mail or in-person to customers, visitors, and employees.  Maintain professional work environment.  Monitor operators, and operator’s schedules to ensure coverage, safety, service and on-time performance.  Multi-Tasking is Essential. Assists passengers and drivers as necessary at AIRSIDE and CONRAC

Our Customer Service Assistants are responsible for:

  • Oversees on-road service by tracking trip performance measures, route began on time, performance, incidents, etc.
  • Provides customer support by responding to questions/concerns regarding schedules, lost items, timing, and general service challenges. Assists passengers in need, and with loading/unloading of baggage from the bus.
  • Assists in emergency situations for vehicle operators; act as liaison between drivers, management, and emergency services.
  • Assists daily service by reviewing route performance and proactively responding to situations that impact customer service
  • Reconcile physical passenger counts and electronic count from the bus systems if equipped.
  • On the Office Shift, perform pre-trip inspections of support vehicles and report findings to maintenance including fuel levels and mileage
  • On the Office Shift, answer radio and telephone inquiries, maintain key box, all vehicle keys, and log for keys.
  • Provide support to Operators with support and instruction for MDT’s, two-way Radio and other tools used by employee’s as needed.
  • On the Office Shift, ensure that drivers have all PPE prior to departure including COVID19 PPE.
  • Other duties as assigned by GM or Direct Supervisor

To qualify as a Customer Service Assistant, you’ll need:

  • High school diploma or equivalent
  • Valid drivers license
  • Technical degree preferred
  • ADA knowledge
  • baggage handling
  • 2 years customer service experience
  • Excellent verbal, interpersonal skills, email, and phone skills.
  • Problem solving skills
  • Excellent customer service skills

First for a Reason   


We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.  

Diversity & Inclusion  

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.  

Professional Advancement  

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.  

Extensive Training  

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.  

Community Service & Impact  

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

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55368 - Columbus Airport RAC
625 N Hamilton Road, Columbus, OH, United States, 43219
  • Company:
    First Transit
  • Terms and Conditions Type:
    Part Time / Full Time
  • City:
  • State / Province:
  • Job Category:
    Operations Support
  • Location Contact Telephone Number:
  • Vacancy Number:
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