Job description


Customer Service Assistant

Become a Customer Service Assistant with First Transit!

First things First: Who are we? 

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada. 

Job Purpose:

The Customer Service Representative (CSR) provides friendly and cheerful assistance to 
passengers with directions, information and assistance with luggage, mobility devices, etc. The 
CSR also assists the Supervisor in dispatching buses and coordination of operational matters. 

 Our Customer Service Assistants can enjoy:

  • $16.50/hr
  • Full-time & Part-time hours available
  • Friendly Office Environment
  • Vast Opportunities for Advancement
  • Excellent benefits including medical, dental, vision, and 401(k) savings plan.

Our Customer Service Assistants are responsible for:

  • Provide assistance to passengers with their luggage while boarding and alighting from 
    the Rental Car Buses. 
  • Answer questions concerning airline terminals and destinations to the best of their 
  • Notification to supervisor of passenger’s complaints or problems. 
  • Must greet every passenger and answer any questions passengers may have to the 
    best of their ability in a totally polite manner. 
  • Dispatch buses as to which terminal drop-off in the RAC. 
  • Assist in the boarding/alighting of passengers with mobility devices. 
  • Procure SmarteCarts when necessary. 
  • Provide Supervisor with assistance, as required in lost and found procedures and 
  • Assist in keeping the work and passenger areas in a safe, neat and clean condition 
  • Must be able to work shift hours and days as assigned. In this 24/7/365 operation. 
  • Will work while standing in hot, cold and humid environments. 
  • Must maintain a calm and friendly demeanor at all times. 
  • Effectively communicate, in the English language, orally and in writing 
  • The ability to monitor and operate a 2-way radio, in a somewhat noisy environment. 
  • Other duties as assigned. 

To qualify as a Customer Service Assistant, you’ll need:

  • High school diploma or equivalent
  • Valid drivers license
  • baggage handling
  • Excellent verbal, interpersonal skills, email, and phone skills.
  • Problem solving skills
  • Excellent customer service skills

Physical Requirements: 

  • Ability to stand for the entire shift (8 to 10 hours) on concrete surfaces 
  • Ability to work in a hot, cold and/or humid environment, in or out of doors. 
  • Lift baggage on/off the bus(es) up to 80 lbs in weight 
  • Push/Pull luggage “SmarteCarts) in the Customer Service facility, Rental Car Company 
    lots and the busing area 
  • Ability to safely assist in maneuvering mobility devices on/off the bus and to the Rental 
    Car Customer Service Counters 

First for a Reason   


We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.  

Diversity & Inclusion  

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.  

Professional Advancement  

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.  

Extensive Training  

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.  

Community Service & Impact  

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

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55368 - Columbus Airport RAC
625 N Hamilton Road, Columbus, OH, United States, 43219
  • Company:
    First Transit
  • Terms and Conditions Type:
    Part Time / Full Time
  • City:
  • State / Province:
  • Job Category:
    Operations Support
  • Location Contact Telephone Number:
  • Vacancy Number:
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