Job description


Claims Specialist - Remote US

Claims Specialist - Remote US


First things First: Who are we? 

Twice the size of our next largest competitor, First Student is the leading school transportation solutions provider in North America. Every day, we complete 5 million student journeys, moving more passengers than all U.S. airlines combined. With a team of highly trained drivers and the industry’s strongest safety record, First Student delivers reliable, quality services including full-service transportation and management, special-needs transportation, route optimization and scheduling, maintenance, and charter services for 1,100 school district contracts. 

About the Position 

 The Claims Specialist will proactively investigate, evaluate, and negotiate a resolution of assigned liability claims in accordance with established best practices and assure claims are handled within granted autonomy limits. The Claims Specialist will primarily manage claims valued under $500k, including claims that are in litigation.

Claims Specialist Responsibilities: 

  •  Establishes 24-hour contact and maintains appropriate contact with all involved stakeholders throughout the life of the claim file.
  • Investigates each claim by gathering information, conducting interviews, taking statements, conducting website research as needed, reviewing, and analyzing reports and related bills.
  • Evaluate and determine appropriate reserving levels in compliance with claim guidelines
  • Select and direct independent external service providers (e.g., Lawyers, Independent Adjusters, Experts)
  • Identifies and addresses subrogation/contribution/SIU opportunities.
  • Negotiate and resolve non-complex claims ensuring cost-effective, service-orientated solutions
  • Ensure all claims are handled within authority limits, and in line with Claim’s procedures and guidelines
  • Refer cases outside of authority level, preparing referral documentation and materials as appropriate
  • Support establishment of claims management procedures
  • Claims Processing & Administration

Claims Specialist Qualifications:  

  • A minimum of 7 years of overall experience in the insurance industry or equivalent. 
  • Extensive experience working with auto and general liability, garage, and transportation claims
  • Experience handling litigated files and direction of defense counsel.
  • Excellent negotiation skills.
  • Licensure as required by the respective state(s).
  • Excellent oral and written communication skills.
  • Ability to organize, multi-task, and prioritize work.
  • Excellent customer service and interpersonal skills.

First for a Reason  


We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation. 

Professional Advancement 

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our Manager In Development (MID) program prepares future leaders at First. 

Extensive Training 

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency. 

Diversity & Inclusion 

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day. 

Community Service & Impact 

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First in your community, you’ll have a positive impact on others. 

Apply today and get your career on the road with First Student!  

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

  • Company:
    First Student
  • Terms and Conditions Type:
    Full Time
  • State / Province:
  • Job Category:
    Professional & Corporate
  • Location Contact Telephone Number:
  • Vacancy Number:
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