Job description


Claims Analyst

Claims Analyst-NEMT

NOTE: The following position is for a proposed new/future business within First Transit. Only candidates meeting the work experience requirements will be considered.


Become a part of our First Transit team as a Claims Analyst in Indianapolis, IN. Responsible for oversight of data and reporting requirements for timeliness and accuracy.


First Transit is proud to offer the following:

  • Tremendous career advancement opportunities due to a strong presence across North America.
  • A comprehensive benefits package with paid holidays & vacation, medical, vision, dental coverage, and 401(k) savings plan.
  • A great work environment.


First things First: Who are we? 

First Transit Inc. is a leading public transportation contracting and management services, provider. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada. 


About the Position 

We are looking for you if you have the drive, confidence, and determination to succeed! Become a part of our First Transit team as a Claim Analyst. This position assists the efficient and effective operation of the company's/division network, workstations, servers, databases, telecom equipment, and peripherals; manages monitors and performs diagnostics to server and infrastructure application problems.

  • Assist providers in claims processing education and issue resolution.
  • Drive educational and technological interventions to support the provider network.
  • Performs other duties and responsibilities as assigned.


  • 1-3 years of claims experience within the Transportation industry is preferred. 
  • Excellent oral and written communication skills.
  • Ability to organize, multi-task, and prioritize work.
  • Excellent customer service and interpersonal skills.
  • Ability to analyze data, use sound judgment to draw conclusions, and make supported decisions.


First for a Reason  


We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation. 

Diversity & Inclusion 

Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment daily. 

Professional Advancement 

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit. 

Extensive Training 

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency. 

Community Service & Impact 

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you'll positively impact others. 


We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce; therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles, California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer, and by doing so, we will sustain and promote an inclusive culture that supports future growth for all.

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55912 - Indiana Family Svc. NEMT (Bid)
., Indianapolis, Indiana, United States, 46207
  • Company:
    First Transit
  • Terms and Conditions Type:
    Full Time
  • City:
  • State / Province:
  • Job Category:
    Operations Support
  • Location Contact Telephone Number:
  • Vacancy Number:
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