Job description

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Bilingual Customer Service Representative



Have you considered being a Spanish Bilingual Customer Service Representative? Now is your chance!

We need Spanish bilingual Customer Service Representatives in Indianapolis, Indiana to act as a liaison for our internal/ external customers and providers. We are seeking compassionate, driven, team-oriented people to serve our customers by supporting them with transportation solutions. If you are ambitious, good with people, and enjoy a diverse community, then you will enjoy this role working with our friendly cross-functional team.

That is why our employees call this the “love-what-you-do” line of work!

 

 Our Customer Service Representatives enjoy:

  • $25.00/HR
  • Paid Training Provided!
  • Friendly Office Environment
  • Vast Opportunities for Advancement
  • No Working Nights

Our Customer Service Representatives are responsible for:

  • Responds to customer inquiries and problems by providing timely and accurate information or directing inquiries to supervisor.
  • Follows and explains policy and procedure as outlined in operations and procedures manuals
  • Treats each customer/caller with courtesy, dignity, and respect privacy
  • Meets or exceeds established performance requirements
  • Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in operations and procedures manuals.
  • Remains knowledgeable of all policies and procedure changes.
  • Adheres to the work schedule in order to handle the call volume and contractual requirements, unless request made by supervisor.
  • Coordinate with both internal and external agencies provide timely communication
  • Work at multiple locations, District and FS, to support customers service requirements
  • All other duties as assigned.

To qualify as a Customer Service Representative, you’ll need:

  • Fluency in both English and Spanish languages
  • A minimum of a High School diploma or GED
  • Exceptional customer service skills with professional, customer-focused telephone etiquette
  • Excellent communication and negotiation skills, with the ability to promote teamwork and cooperation
  • Proficient in time management and multi-tasking
  • Must be able to work flexible hours
  • To excel at client service
  • Proficient in Microsoft Word, Excel and Outlook. 
  • Ability to learn dispatch and scheduling applications
  • Ability to sit for extended hours in an office environment

 

First Student transports millions of student passengers every year. As a bilingual customer service representative, you will play an integral role in our mission to provide solutions for an increasingly congested world by keeping people moving and communities prospering. APPLY TODAY!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.


 
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Location
11202 - Indianapolis
2503 West Lambert St., Indianapolis , Indiana, United States, 46221
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  • Company:
    First Student
  • Terms and Conditions Type:
    Full Time
  • City:
    Indianapolis
  • State / Province:
    Indiana
  • Job Category:
    Call Center/ Customer Service
  • Location Contact Telephone Number:
    317-975-1880
  • Vacancy Number:
    43532
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